1. Introduction

Welcome to Caribbean Takeaway. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Caribbean Takeaway Ltd ("we", "us", or "our") collects, uses, stores and protects your personal data when you visit our website at www.caribbeantakeaway.co.uk or place an order with us.

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Please read this policy carefully. If you have any questions or concerns, please contact us using the details provided at the end of this document.

 

2. Who We Are

Caribbean Takeaway Ltd is a registered limited company in England and Wales (registered number: 16447362). We operate as a frozen Caribbean food delivery business, cooking and dispatching meals from our kitchen in the

Lincolnshire Wolds.

 

Registered company name: Caribbean Takeaway Ltd

Website: www.caribbeantakeaway.co.uk

For all data protection queries, please contact us via our Contact page at www.caribbeantakeaway.co.uk

 

3. Information We Collect

We collect personal information that you provide to us directly when you:

• Place an order on our website

• Create an account or register with us

• Contact us with a query or complaint

• Subscribe to our mailing list or newsletter

• Interact with us on social media

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3.1 Information you provide to us

This may include:

• Your full name

• Delivery address and billing address

• Email address

• Phone number

• Payment information (processed securely via our payment provider, we do not store card details)

• Order history and preferences

• Any dietary requirements or allergen information you choose to share with us

 

3.2 Information collected automatically

When you visit our website, we may automatically collect:

• Your IP address

• Browser type and version

• Pages you visit and time spent on each page

• Referring website or source

• Device type and operating system

This information is collected through cookies and similar tracking technologies. Please see our Cookie section below for more details.

 

4. How We Use Your Personal Information

We use your personal information for the following purposes:

 

4.1 To fulfil your orders

• Processing and confirming your orders

• Arranging delivery of your meals via our courier (DPD)

• Communicating your dispatch notification and tracking information

• Resolving any issues with your order or delivery

 

4.2 To manage our relationship with you

• Responding to your enquiries and complaints

• Sending you order confirmations and updates

• Notifying you of changes to our products, services or policies

 

4.3 To improve our service

• Analysing how our website is used to improve user experience

• Understanding which products are most popular

• Improving our delivery and packaging processes

 

4.4 Marketing (with your consent)

• Sending you promotional offers, new product announcements and seasonal updates by email

• You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly

We will never share your personal data with third parties for their own marketing purposes.

 

5. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance to fulfil your order and deliver your meals

• Legitimate interests to improve our service and protect our business

• Consent for marketing communications (where you have opted in)

• Legal obligation where we are required to process data to comply with UK law

 

6. Sharing Your Personal Information

We do not sell your personal data. We only share your information with trusted third parties where necessary to deliver our service:

 

6.1 Delivery partners

We share your name, delivery address and contact details with DPD, our courier partner, solely to arrange and track the delivery of your order. DPD processes your data in accordance with their own privacy policy.

 

6.2 Payment processors

Payment transactions are handled securely by our payment provider via our Wix store. We do not store, see or have access to your full card details at any time.

 

6.3 Website platform

Our website is hosted on Wix. Wix may process certain data as part of their platform services in accordance with their privacy policy.

 

6.4 Legal requirements

We may disclose your information where required to do so by law, court order, or in response to a legitimate request from a regulatory authority.

 

7. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes set out in this policy:

• Order data and transaction records: 7 years (as required by UK tax law)

• Customer account information: until you request deletion or close your account

• Marketing preferences: until you withdraw consent

• Correspondence and complaints: 3 years from resolution

After these periods, your data will be securely deleted or anonymised.

 

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights regarding your personal data:

 

• Right of access: you may request a copy of the personal data we hold about you

• Right to rectification: you may ask us to correct inaccurate or incomplete data

• Right to erasure: you may ask us to delete your personal data in certain circumstances

• Right to restrict processing:you may ask us to limit how we use your data

• Right to data portability: you may request your data in a machine-readable format

• Right to object: you may object to processing based on legitimate interests

• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

 

To exercise any of these rights, please contact us via our Contact page at www.caribbeantakeaway.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe we have not handled your data appropriately.

 

9. Cookies

Our website uses cookies to improve your experience. Cookies are small text files placed on your device when you visit our website.

 

9.1 Types of cookies we use

• Essential cookies: necessary for the website and shopping cart to function correctly

• Analytics cookies: help us understand how visitors use our website (e.g. Google Analytics)

• Preference cookies: remember your settings and preferences

 

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

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10. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These include:

• Secure HTTPS encryption on our website

• Secure payment processing through our payment provider

• Access controls limiting who within our business can access personal data

• Regular review of our data handling practices

 

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

 

11. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

 

12. Links to Third Party Websites

Our website may contain links to third party websites including our social media profiles on TikTok, Instagram and Facebook. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies separately.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

 

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us.